Mark Kelly

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Communicating Practice Closures, Weather Events, and Outages | #virtualmedicalreceptionist #mentalhealthvirtualreceptionist #virtual front desk for mental health

Communicating Practice Closures, Weather Events, and Outages

Communicating Practice Closures, Weather Events, and Outages

Short description (meta/preview): Snowstorms, power outages, and system failures can close a therapy practice with little warning, and clients need to know what is happening. This article looks at how a front desk communicates closures and disruptions clearly so clients stay informed and s

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Collecting and Using Emergency Contact Information | #virtualmedicalreceptionist #mentalhealthvirtualreceptionist #virtual front desk for mental health

Collecting and Using Emergency Contact Information

Collecting and Using Emergency Contact Information

An emergency contact on file is a small piece of paperwork that can matter enormously in a rare moment of need. This article looks at how a front desk collects, maintains, and uses emergency contact information in a way that protects client safety and privacy.

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Onboarding New Front Desk Staff at a Behavioral Health Practice | #virtualmedicalreceptionist #mentalhealthvirtualreceptionist #virtual front desk for mental health

Onboarding New Front Desk Staff at a Behavioral Health Practice

Onboarding New Front Desk Staff at a Behavioral Health Practice

A new front desk hire can either strengthen or strain a therapy practice's client experience, depending on how well they are trained before taking live calls. This article looks at how to onboard new front desk staff so they represent the practice well from day one.

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Handling Workers Compensation and Disability Evaluation Referrals | #virtualfrontdeskformentalhealth #virtualmedicalreceptionist #mentalhealthvirtualreceptionist

Handling Workers Compensation and Disability Evaluation Referrals

Handling Workers Compensation and Disability Evaluation Referrals

Workers compensation and disability evaluation cases bring extra paperwork, documentation requirements, and third party involvement that standard therapy intake does not. This article looks at how a front desk manages these cases accurately from the first call.

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Supporting LGBTQ Plus Clients at the Behavioral Health Front Desk | #virtualmedicalreceptionist #mentalhealthvirtualreceptionist #virtual front desk for mental health

Supporting LGBTQ Plus Clients at the Behavioral Health Front Desk

Supporting LGBTQ Plus Clients at the Behavioral Health Front Desk

For LGBTQ plus clients, small details in how a front desk handles names, pronouns, and intake questions can shape whether they feel safe pursuing therapy at all. This article looks at practical ways a behavioral health practice's front desk can create a more welcoming first experienc

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12-21-00
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